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Emma_Nelson's avatar
Emma_Nelson
Experienced Cover User
2 years ago

Incorrect balance on customer card file

I have a customer card file that has a balance due of -$27,000.00 and an amount due of $0.00.  The -$27,000.00 is incorrect.  How do I remove this amount?

 

I have been on the support chat with MYOB and they have checked quite a few things and couldn't resolve this for me.  All transactions for this customer are historical and all invoices are closed.  The amount doesn't show on the recevaibles reconciliation report either.  MYOB wants to send a statement showing the -$27,000.00.

 

I have found one invoice that totals $35,305.00 with a payment of $18305.00 and MYOB says balance due of $0.00.  I have attached an image of this invoice.

3 Replies

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Emma_Nelson 

     

    It is not just the case of the card balance, there is a missing transaction or 2. I doubt a MYOB script can fix this, the file will need to be fixed via the back end.  This can usually on be done by MYOB or by a MYOB specialist. PM or email if you want details of someone who can fix this. Something has gone wrong in the file.

     

    Regards

    Gavin

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Emma_Nelson,

    Thanks for your detailed post and my apologies for the late response. 

    We have an online script available to address this issue. I've sent you a private message to gather additional information that will assist us in resolving the issue. Please check your inbox.


    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Emma_Nelson,

    I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl

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