Forum Discussion

Helonweelz's avatar
8 months ago

InTray Purchase - incorrect supplier details

im having an issue when I try to create bill from the In tray, that the incorrect supplier details are populated. the account codes, GST code, etc are all incorrect so It is slowing down my processes.

 

Ive cleared the myob Cache, and have triple checked the supplier details/abn/etc are all correct.

Its been happening for a few weeks now, and is happening with more than one supplier. Does anyone else have this issue? 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi Helonweelz,

    That’s definitely unusual! Since you’ve already tried all the basics, the best next step is to contact our team so they can take a closer look. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Learn:

 

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.