Missing customer invoice - URGENT PLEASE

Hi LilyUltimate,

Thank you so much for your post and my apologies for the late response.

If you're dealing with a large volume of invoices and need to streamline your search, consider using the customer or invoice number as filters to refine your results.
 

If, after this, you're still unable to locate the specific invoice, I recommend checking the "Journal security audit" report. This report can provide a trail of actions, allowing you to verify if the invoice was deleted or edited.
 

Please keep me posted on your progress, and don't hesitate to reach out if you need further assistance. Your feedback is important to us.
Regards,
Earl

Hi LilyUltimate,

I just want to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

Hi Earl

the issue has not come up again.

thanks for checking in will advise if it happens again

Hi Earl

I have had a strange one again on missing orders.

Please see attached order no 00430281, this back order seems to have been deleted from MYOB and the invoice number has now been used against another customer.

How does this happen, no one here has deleted the original back order, it now just seems to have disappeared and the system has allocated that number to someone else!

Can you look into this one for me.

Hi LilyUltimate,

Thank you for reaching out and my apologies for the late response. Could you please assist in verifying the Journal Security Audit to determine whether the transaction has been subject to deletion or alteration by either the system or any user?

Looking forward to hearing from you soon!
Regards,
Earl

Hi Earl

I did search the order number and it does not seem to be deleted or altered, it does not appear on any of the reports

thanks

Hi LilyUltimate,

Thanks for your response. 

Invoice numbers are typically set to default to the first available number in an 8-character sequence. However, occasionally, when old invoices are deleted, it may attempt to reuse those numbers, disrupting the sequence.

One way to ensure the software maintains a consistent sequence is by manually changing the invoice number to your preferred value. After making this manual adjustment for a few invoices, the software will start to remember the new sequence and apply it automatically to any future invoices.

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl