Recurring Invoices not posting AGAIN!!!

Hi Jeffrey1,

Thank you for your post and welcome to the Community Forum. 

There are reasons why a recurring transaction will not be posted on your sales page. First, the file is corrupted. Second, the authorized user may not have logged in. Upon checking your account, you are using an AccountRight product. Can I please confirm if the recurring transactions are not listed in the To-Do list window? If it is not included in this window, the best way to fix this is to recreate the recurring transactions.

If your file is online, recurring transactions that are scheduled to be recorded automatically will be recorded between 6 a.m. and 11 a.m. (Melbourne time) on the due date, even if the file is not open. While for the offline file, the recurring transactions will be recorded automatically once the selected user signs into the company file, on or after the due date. The user you have specified will also receive a notification about it.

Please do let us know if you have any further questions. I'll be happy to assist you. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Regards. 

Cel

Hi,

This is occurring in MYOB Essentials and for the second time. We have made no changes in our process that we are aware to create this issue.

Regards

jeffrey

Hi Jeffrey1,

Thank you for getting back to us and providing an update. 

We appreciate your patience and understanding on this matter. If you want to change the schedule of the recurring transaction, such as recurring transaction name or schedule date, click to highlight the recurring transaction and click edit schedule. The recurring schedule information window appears. Change the scheduling details of the transaction as required. However, if the issue persists, the you can manually enter the recurring date. Rest assured that we will raise this to our relevant team. Apologies for the inconvenience.

If you require further assistance in the future, please feel free to create a new post. We are happy to assist. 

Kind Regards, 

Cel

There is no schedule edit function in recurring that I can find.

I know I can manually change the date but do I have to do that every week forever or are MYOB going to sort the problem out?

What is the point of the recurring function if it does not work properly!!! 

It used to work fine until about 3 weeks ago you must have a Gremlin in your system.

Hi Jeffrey1,

We regret any inconvenience you may have encountered. The Newer MYOB Essentials is gradually adding to the recurring transaction capability. It will be made accessible to those who do not already have it at the appropriate moment. You can check out this Help Article: Recurring Transactions as a resource because it contains thorough information. Additionally, we advise clearing the browser cache because doing so often resolves issues. 

I hope this helps. Feel free to post again if you need assistance. We are happy to assist. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi Jeffrey1,

We just want to check back with you regarding your concern on your Recurring Transaction. If you need further assistance with this, please feel free to post again. 

Thanks, 

Cel

Today Oct 16th as at 9.00am there are now NO recurring invoices being posted at all.Even the new ones that have been created. Really need to talk to someone technical about this.

see image where it shows next due recurring dated Oct 16th but nothing hass happened

Hi Jeffrey1 ,

We are sorry that you are having challenges because of the Recurring Transactions that were not posted. Your patience is appreciated during this time. 

Regarding your concern, upon checking, one of our moderators Princess_R has also responded to your posts. Here is the link. Feel free to create a new post if you have more questions or if you need further assistance in the future. We are more than happy to help. 

Thanks, 

Cel

We are going around in circles here!!! How about someone coming up with a solution instead of ambiguous emails!!!!