Forum Discussion

Batson's avatar
Batson
Cover User
2 years ago

Rejected Email- Blacklisted Trend Micro

Hi,

 

My invoices are coming back with a rejected email when sent from MYOB. It is only happening with one clients email I have never had issues with them receiving our invoices before. They have had their IT department look into it and have said the I.P address has been blacklisted by Trend Micro.  They adjusted their settings at their end to manually accept our invoices but they are still being returned as rejected.

 

I have tried adding MYOB's SPF 

v=spf1 +mx +a +ip4:185.184.155.106 include:spf.mandrillapp.com ~all

to my email but this has not resolved the issue.

 

Please enlighten me with what else I can do?

 

Thank you.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Batson 

     

    Thanks for your post.

     

    We're sorry for the delay in response.

     

    Sorry to hear that the invoices sent are still being rejected. To further assist you with this, kindly send us a private message with the following details:

     

    • Serial number
    • Name of primary contact and email address
    • Business name
    • Impacted email address

     

    Best regards,

    Doreen