Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB? I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail. On attempting to re-send some to myself again this morning, they still aren't coming through. Can anyone please shed any light on this for me? I have cleared out the cache but this hasn't worked. I've also checked spam/junk (just in case!) but nothing there either. Thanks in advance for your feedback.

Hi LJZ,We are experiencing the same issue. Upon checking "View all activity" it shows that the emails have been delivered, however this is not the case. We have a lot of December invoices to send out. Please someone fix this.

I am currently on hold with support. I'll let you know how I go. It's super important our December invoices get sent ASAP.

The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address. I have tried with both the desktop and online version with the same result. I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.

LJZbruceVI think I have solved it. Go to Setup/Preferences/Emailing. I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts. I remember that a MYOB update in the past changed this automatically so checked again. Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates. It's quite annoying. Hopefully this will work for you as well.

We are experiencing the same issue and our security expert has formed the view that all emails from accountright@apps.myob.com are being marked by Microsoft as High Confidence Phish and being placed in Quarantine. In essence, every company that has high levels of cybersecurity in place will have emails from this address blocked. It seems this is due to a link that MYOB adds to every email that goes out from AccountRight:

Sales invoices emailed from MYOB not reaching recipients

47 Replies

CTSLW
Experienced Cover User
1 year ago
Hi LJZ,
We are experiencing the same issue. Upon checking "View all activity" it shows that the emails have been delivered, however this is not the case. We have a lot of December invoices to send out. Please someone fix this.
CTSLW
Experienced Cover User
1 year ago
I am currently on hold with support. I'll let you know how I go. It's super important our December invoices get sent ASAP.
CTSLW
Experienced Cover User
1 year ago
The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address. I have tried with both the desktop and online version with the same result. I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.
CTSLW
Experienced Cover User
1 year ago
LJZ bruceVI think I have solved it. Go to Setup/Preferences/Emailing. I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts. I remember that a MYOB update in the past changed this automatically so checked again. Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates. It's quite annoying. Hopefully this will work for you as well.
DazzaM
Member
1 year ago
We are experiencing the same issue and our security expert has formed the view that all emails from accountright@apps.myob.com are being marked by Microsoft as High Confidence Phish and being placed in Quarantine. In essence, every company that has high levels of cybersecurity in place will have emails from this address blocked.

It seems this is due to a link that MYOB adds to every email that goes out from AccountRight:
bruceV
Experienced User
1 year ago
Yes, I have sent the same invoices since last night through to right now 6 times to my inbox. As I run three business names from my ABN I send them to the inbox then to the client. I cannot figure why MYOB won't send my invoices. I have shut down and rebooted many times and even updated MYOB. Worst software. I don't know how much longer I will stay with them as this has happened several times before where it doesn't work for days.
bruceV
Experienced User
1 year ago
I pay $141.00 a month for features I barely use, and they can't help me with sending invoices from different business names. Now they can't help us send our invoices. If we can't get paid because of MYOB I believe we should be reimbursed for our monthly fee for the inconvenience and frustration this has caused.
bruceV
Experienced User
1 year ago
Thank you. Can't believe they will actually speak with you. Hoping you get it sorted, and we do as well.
LJZ
Experienced User
1 year ago
Hi Princess_R,
CTSLW is correct. This is not an issue with customised invoice templates but rather that we can no longer include ourselves on the email distribution list for outgoing sales invoices (and I have never had a problem with this before now). We rely on this to know that our invoice emails have likely gone through to our customers and to ensure we have proof on file. Would you happen to know what MYOB has changed in the back end to now disable this feature? It is indeed very frustrating and we too would be grateful for a speedy resolution. Thanks in advance for your feedback.
bruceV
Experienced User
1 year ago
Thank you this is wonderful and has fixed the ridiculous MYOB issue. I can't believe MYOB do this to us either. It's been a day of frustration starting from last night. Sorry for all the rest of you too.