Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB? I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail. On attempting to re-send some to myself again this morning, they still aren't coming through. Can anyone please shed any light on this for me? I have cleared out the cache but this hasn't worked. I've also checked spam/junk (just in case!) but nothing there either. Thanks in advance for your feedback.

Hi LJZ,We are experiencing the same issue. Upon checking "View all activity" it shows that the emails have been delivered, however this is not the case. We have a lot of December invoices to send out. Please someone fix this.

I am currently on hold with support. I'll let you know how I go. It's super important our December invoices get sent ASAP.

The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address. I have tried with both the desktop and online version with the same result. I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.

LJZbruceVI think I have solved it. Go to Setup/Preferences/Emailing. I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts. I remember that a MYOB update in the past changed this automatically so checked again. Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates. It's quite annoying. Hopefully this will work for you as well.

We are experiencing the same issue and our security expert has formed the view that all emails from accountright@apps.myob.com are being marked by Microsoft as High Confidence Phish and being placed in Quarantine. In essence, every company that has high levels of cybersecurity in place will have emails from this address blocked. It seems this is due to a link that MYOB adds to every email that goes out from AccountRight:

Sales invoices emailed from MYOB not reaching recipients

CTSLW
Experienced Cover User
3 months ago
Hi LJZ,
We are experiencing the same issue. Upon checking "View all activity" it shows that the emails have been delivered, however this is not the case. We have a lot of December invoices to send out. Please someone fix this.
CTSLW
Experienced Cover User
3 months ago
LJZ bruceVI think I have solved it. Go to Setup/Preferences/Emailing. I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts. I remember that a MYOB update in the past changed this automatically so checked again. Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates. It's quite annoying. Hopefully this will work for you as well.
- bruceV
  Experienced User
  3 months ago
  Thank you this is wonderful and has fixed the ridiculous MYOB issue. I can't believe MYOB do this to us either. It's been a day of frustration starting from last night. Sorry for all the rest of you too.
- Steve-switch
  Experienced User
  3 months ago
  Hey there. Thanks for this. Were you having trouble with users who you include in the cc receiving invoices? I desperately need my manager (who is offshore) to receive all invoices that are emailed to clients and they are no longer getting them. This is causing many issues for my business. I believe my clients are getting the invoices but my manager isn't any longer (after being cc'd) which is beyond frustrating. Is this the same problem you were facing?
  - CTSLW
    Experienced Cover User
    3 months ago
    Hi there, once I unticked Send Emails Using Accountright, we had no problem sending to anyone in our business. I believe the last MYOB update automatically turned that on.
DazzaM
3 months ago
We are experiencing the same issue and our security expert has formed the view that all emails from accountright@apps.myob.com are being marked by Microsoft as High Confidence Phish and being placed in Quarantine. In essence, every company that has high levels of cybersecurity in place will have emails from this address blocked.

It seems this is due to a link that MYOB adds to every email that goes out from AccountRight:
- Aero63
  Experienced User
  3 months ago
  Hi again, our IT people have been able to create a workaround and invoices are now being emailed from AccountRight like they were previously. This is an excerpt from their support email to us:
  
  There has been no changes for the email security recently that means the way the emails were being authorized by MYOB has changed due to an update, we will reach out to their support and see if we can get the emails to be authorised through your Microsoft tenant, if we can then it would bypass any current issues due to the update.
  We have now actioned a workaround to ensure the emails will get through the email security. We are following up with MYOB support to get a long term fix in place and we will update you once this has been completed.
  
  I hope this information is of benefit to some of you.
- NikkiAP
  Experienced Cover User
  3 months ago
  DazzaM - MYOB Support's response to sending then the quarantine message
bruceV
Experienced User
3 months ago
Yes, I have sent the same invoices since last night through to right now 6 times to my inbox. As I run three business names from my ABN I send them to the inbox then to the client. I cannot figure why MYOB won't send my invoices. I have shut down and rebooted many times and even updated MYOB. Worst software. I don't know how much longer I will stay with them as this has happened several times before where it doesn't work for days.
- CTSLW
  Experienced Cover User
  3 months ago
  I am currently on hold with support. I'll let you know how I go. It's super important our December invoices get sent ASAP.
  - bruceV
    Experienced User
    3 months ago
    Thank you. Can't believe they will actually speak with you. Hoping you get it sorted, and we do as well.
bruceV
Experienced User
3 months ago
I pay $141.00 a month for features I barely use, and they can't help me with sending invoices from different business names. Now they can't help us send our invoices. If we can't get paid because of MYOB I believe we should be reimbursed for our monthly fee for the inconvenience and frustration this has caused.
Princess_R
MYOB Moderator
3 months ago
Hi everyone,

Sorry to hear you're having trouble with sending invoices. I checked on our end, and there aren't any reported issues at the moment. To help us dig deeper, could you try sending the invoice using a default form first? The cause might be related to using a customised form. If the issue sticks around, you can submit a support ticket via MyAccount, and we'll get right on it to find out what's going on. Thanks!

Cheers,

Princess
- CTSLW
  Experienced Cover User
  3 months ago
  The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address. I have tried with both the desktop and online version with the same result. I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.
  - LJZ
    Experienced User
    3 months ago
    Hi Princess_R,
    CTSLW is correct. This is not an issue with customised invoice templates but rather that we can no longer include ourselves on the email distribution list for outgoing sales invoices (and I have never had a problem with this before now). We rely on this to know that our invoice emails have likely gone through to our customers and to ensure we have proof on file. Would you happen to know what MYOB has changed in the back end to now disable this feature? It is indeed very frustrating and we too would be grateful for a speedy resolution. Thanks in advance for your feedback.
- Aero63
  Experienced User
  3 months ago
  Hi, there is definitely a problem, our customers are not receiving invoices either (as well as myself), it was working with no issue on Monday and I did notice there was an update came through yesterday to the Desktop version. There has been no change to customised forms or anything else we use. There are probably no reported issues as businesses have not yet realised their invoices are not going out, unless they include their own email address when sending. The "Sent Emails" screen shows they have gone out but they haven't. We have always used AccountRight to send our emails and I am unsure what the implications are if I turn it off? Thank you.
- CTSLW
  Experienced Cover User
  3 months ago
  Hi Princess
  Further to my previous reply, we are also not receiving the invoice in our sent items which used to happen.
  Thanks
  LJZis this the same for you?
NikkiAP
Experienced Cover User
3 months ago
I have the same problem see https://community.myob.com/discussions/sales_and_purchases/microsoft-is-blocking-myob-emails-accountrightapps-myob-com/886396
LJZ
Experienced User
3 months ago
Thanks so much NikkiAP for sharing your case number - greatly appreciated. Hope we can all get this resolved quickly.
Shella_A
MYOB Moderator
2 months ago
Hi there SAMIDUQUE,

Sorry to hear you're having trouble with sending invoices. There aren't any reported issues at the moment. Please try sending the invoice using a default form first. This might be related to a customised form. If the problem persists, please submit a support ticket via this link and we'll look into it.

Regards,

Shella
Possum13
3 months ago
Thanks for the update from the IT people, having the same issue here, so frustrating!
- Aero63
  Experienced User
  3 months ago
  I forwarded the message above from DazzaM to our IT support and they went from there and were able to create a workaround, as mentioned in their email. I hope you can get the situation sorted sooner rather than later.
  - CTSLW
    Experienced Cover User
    3 months ago
    Thanks for that, my issue was fixed by unticking send via accountright.