Forum Discussion

AliW's avatar
2 years ago

sending invoices by email

After inputting the months invoices, I choose to send via email.  One customer in particular will often get some, but not all of the invoices that re supposedly being sent.   No error message appears so no idea which ones aren;t going.  Sometimes when I check my sent mail they appear to have gone, and other times they do not appear in list.


Alison

1 Reply

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi AliW

     

    Thanks for posting your concern and welcome to the Community Forum. 

     

    I'm sorry to hear about one of your customers not receiving some of your emails. Generally, when sending emails in bulk, if the amount of emails is a lot, some emails fail to send. I would suggest sending the emails in batches of 20-50. Additionally, if your customer does not receive any emails at all, let us know and we'll check on this further. 

     

    Let us know if you require any further assistance. 

     

    Thanks,

    Genreve