Unable to pay for MYOB subscription by credit card
Our account holder has tried across several days to update our credit card payment details (card was cancelled due to fraud, new card works everywhere else we've used it so far) and is unable to get it accepted. The error message (attached as image) show "unfortunately your payment could not be processed. Please check the details and try again". As I mentioned, the card is 100% correct and has been used frequently, is not over the limit, and I used it yesterday. This is to pay the outstanding balance. We have updated the card going forward, but can't clear the message we receive when logging in that we need to update our details or the file will be read only due to non-payment. It is still showing on the master account an outstanding balance.