Has anyone else started receiving an email reminder in the past 2 months that Unpaid Invoice Summaries will be sent soon, even though they have this feature turned off? I don't understand why we have started to receive this email, and it makes me nervous that reminders will be sent when I don't want them to be.
Same! I've checked ours this morning and the feature looks like it's turned off still so here's hoping they don't actually get sent.
[Not to mention the "learn more" link in the email takes you to a page that has moved...? Then having to be diverted from the desktop to the browser to check the setting... ]
What a way to trigger my yet-another-stupid-MYOB-decision button on a Monday morning, right on month/year end. Coming on the back of the 'you can't make an offline backup read only file anymore' debacle...
Can MYOB prescribe chill-tablets* for mornings like these?
Live Chat support have assured me that the reminders won't be sent if the setting is turned off.
However:
Haha, thanks for the Monday morning giggle. I'm glad I'm not the only one annoyed about ALL of those things!
I'm pretty sure MYOB would just need to change some sort of setting in the background so that these emails are not sent to us (users) if the feature has been toggled off, but it begs the question why they have suddenly started in the first place.
I had no satisfactory resolution when I lodged it as an issue with MYOB; they just advised to ignore the email as I had the option toggled off. It still makes me nervous every time I get this reminder, but in the few months I have been receiving them, it appears that nothing has been sent out to our customers.
I just received this too and have the same concern. One of our files is read only but still online as we moved to an ERP so if the customers that had open invoices from the changeover time receive statements it would be a nightmare! It looks like they're turned off but why did MYOB send this email if it's not applicable? Also with no notice of this new 'feature' that many of us probably don't want!
Hi Your customers will receive a statement of their unpaid invoices on the 3rd of July. All invoices with an unpaid status in your MYOB account will appear in the summary. Before we go ahead, make sure:
Not ready yet? If you don’t want to send these statements this month, just head to settings and turn the summaries off for all or individual customers. |
Just had the same email come to me too. I have checked my settings and it has been turned off. It better not send them as I have made sure the settings are off.
Hey all.
Some customers were incorrectly notified that monthly unpaid invoice summary emails would be sent out, even though this setting wasn’t turned on. If you received this email unexpectedly, you can disregard it — no settings were changed and no action is needed.
The reminder was set up incorrectly. We’re fixing this so these emails are only sent when monthly unpaid invoice summaries are enabled.
