AccountRight no longer doing Super for offline files?

Hi MJPop,

Thanks for sharing the details, it really helps us understand your setup.

Super payments do need to go through an online company file, and yes, we know that's a big shift if you've always worked offline.

Regarding third-party clearing houses, we totally get why you're asking, but we don't actually have info or support resources for those options, since they sit outside MYOB. Hopefully someone from the community can jump in and share what's worked for them!

Here's a link that shows what features are only available if your file's online: Some features are only available if your file's online.

Regards,

Sai 

When was this change introduced?  To make a significant change such as this requires advanced notice and a transition period. 

MYOB killing off key accounting features such as Super and STP is quite incomprehensible for an accounting software package!

Hi MJPop,

Totally get where you're coming from—changes like this can really throw a spanner in the works if they’re not rolled out smoothly. We usually give notice and a bit of a heads up for transitions, it might be worth checking your inbox or MYOB’s announcements section for the timing details. You can check this link for more info about upgrading to new AccountRight online services which includes Pay Super. 

Regards,

Shella

This link doesn't mention anything about the change to Super and I shouldn't have to read into the depths of an email about upgrading to an online version when I have no plans to do so...

Can you point me to any published information that says this change is coming and notifies existing users? 

As far as i'm concerned, this is a software programming issue (another one...) which needs to be fixed in order to allow existing users to continue to use the software which they are being charged for.  MYOB are welcome to modify their software, but as this is essential business software, any deprecation of existing required accounting features needs SIGNIFICANT and specific notice of upcoming changes.

Hey MJPop​ 

Are you trying to make super payments to a self-managed super fund?

To pay contributions to a self-managed super fund (SMSF) from AccountRight, your STP reports must have been successfully accepted by the ATO. This confirms your business is verified with the ATO and helps ensure SMSF payments are only made by legitimate, registered employers. Therefore, STP must be set up in your company file in order to continue making super payments.  This change was made last month to help users stay compliant, information was included in the desktop notes from the last release for 2025.4 in May. You can check out the full release notes here. 

We haven't stopped supporting STP. Setting up STP from your MYOB file is definitely possible, you can check out step by step instructions on this page.   Before you begin the setup, you'll need to make sure your company file is online and that you're using the latest version of AccountRight. 

Hi Amanda,

Thanks for the reply.  This seems to be getting to the bottom of the issue.  

Yes, a number of our employees have SMSF's.  As MYOB no longer support STP for offline files, we already have to lodge STP through 3rd party software.

Sounds like MYOB just need to add a check for current STP acceptance on the ATO log prior to submitting a request to pay Super through your clearing house?  Our 3rd party software can do a call function like this, so i'm sure MYOB could as well, even if you're no longer managing the STP payments themselves...

AmandaMYOB​ I got your private message, but there doesn't seem to be any way to respond to these or create a new one.  Happy to speak with you on our MYOB account's listed phone number.

Hey MJPop​ 

Thanks for getting back to me! I've updated a setting on my end and you should be able to respond now. If you click on my profile you should be able to see a Message icon on the bottom right of the header. 

Look forward to hearing from you!