Hi there
If I know the totals in my EOY YTD Verification Reports with the ATO are correct, but my Payroll Summary totals are incorrect, how do I correct the Payroll Summary Report without sending my adjustments to the ATO?
Joanne
I've tried this forum & received no answers.
I've tried Live Chat & waited for over 2 hours to get a reply and gave up.
I emailed Shanika Jayawickrama, a Customer Success Specialist and haven't received a reply.
I'm questioning staying with MYOB after being a Customer for approximately 33 years.
Why stay if you can't get support?
Joanne
jmh wrote:Hi there
If I know the totals in my EOY YTD Verification Reports with the ATO are correct, but my Payroll Summary totals are incorrect, how do I correct the Payroll Summary Report without sending my adjustments to the ATO?
Joanne
Hi JMH
Thank you for your post and welcome to the Community Forum.
I understand waiting long hours on chat or on the phone would be frustrating. And please accept our apologies for not replying to your post right away.
In this regard, If an employee's Employment Basis is set to Other they won't be reported in STP. You need to change their employment basis to individual or Labour HIre. Then process a $0 pay with payment date as 30 of June for that employee to report them in STP. And the need to send the report for the $0 pay to the ATO and wait for it to be accepted.
And we do recommend that if you are using STP and unsure of what ATO reporting categories should be assigned to each payroll category, we would recommend to consulting an account advisor.
I hope this helps. If you need further assistance, feel free to post again. We're happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
Hi Cel
The Employment Basis wasn't the issue here.
Regards
Joanne
Celia_B wrote:Hi JMH
Thank you for your post and welcome to the Community Forum.
I understand waiting long hours on chat or on the phone would be frustrating. And please accept our apologies for not replying to your post right away.
In this regard, If an employee's Employment Basis is set to Other they won't be reported in STP. You need to change their employment basis to individual or Labour HIre. Then process a $0 pay with payment date as 30 of June for that employee to report them in STP. And the need to send the report for the $0 pay to the ATO and wait for it to be accepted.
And we do recommend that if you are using STP and unsure of what ATO reporting categories should be assigned to each payroll category, we would recommend to consulting an account advisor.
I hope this helps. If you need further assistance, feel free to post again. We're happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
Hi JMH
Thank you so much for getting back to us.
As for my response to your yesterday's post. It seems there is something wrong if the YTD report is correct and the payment summary is incorrect , This is the reason why I ask you to check on the payroll activity and the payroll summary and run a $0 pay, both two reports needs to be correct to be able to match the YTD report.
You can send me a screenshot of your Activity Report, Register Report, individual payment summary report and your YTD report by a Private Message. So I can further investigate on this.
I will wait for your response.
Thanks,
Cel
Cel your email stated
In this regard, If an employee's Employment Basis is set to Other they won't be reported in STP. You need to change their employment basis to individual or Labour HIre. Then process a $0 pay with payment date as 30 of June for that employee to report them in STP. And the need to send the report for the $0 pay to the ATO and wait for it to be accepted.
The Employment Basis isn’t the issue, therefore there is no need to run a $0 pay.
Both the Payroll Activity Report, the Payroll Summary Report and the Payroll Register Report agree. But their total doesn’t equal the ATO YTD balance.
I received a call from an MYOB Senior Product Specialist this morning who explained everything and I have resolved the issue now.
Hi JMH
Thank you so much for getting back to us and share an update on the issue.
We're really glad to know that one of our Senior Product Specialist were able to help you resolved the issue. If you need further assistance in the future, please feel free to post again and one of us will be here to assist you.
Thanks,
Cel
