Forum Discussion

hawkinscq's avatar
24 days ago
Solved

CANNOT GET INTO EMPLOYEE CARD FILE

I'm unable to open a employee's file, error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file?

 

Last 4 digits of company product serial number: 0859

Company File ID: 1

 

Jill Mangan

 

  • Hi hawkinscq,

    Appreciate for sharing those details, they're super helpful. We've arrange a script on your file (Company File ID: 1, serial ending in 0859) that should sort things out. If the issue persists, feel free to reach out to our team for more assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    24 days ago

    Hi hawkinscq,

    Appreciate for sharing those details, they're super helpful. We've arrange a script on your file (Company File ID: 1, serial ending in 0859) that should sort things out. If the issue persists, feel free to reach out to our team for more assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl