Can't open employee card file

Question

I have been having&nbsp; issues opening certain employee card files in the AccountRight&nbsp; since updating MYOB today.&nbsp; Most open but the same one offends. Once the error occurs, I attempt to restart AccountRight as proposed but it doesn't resolve the problem.&nbsp; We have also tried logging onto AccountRight online but also receive the error message 'something went wrong'.&nbsp; It appears to be unstable (as the error comes and goes) - can you please advise how we can fix this once and for all?&nbsp; Please note that I am using the latest AccountRight version&nbsp;

isaiah_c · Answer

Hi katrinap1,
&nbsp;
Thanks a bunch for giving those troubleshooting steps a red hot go. Really appreciate the effort you put in. You don't need to do any more tinkering on your end, I've gone ahead and run a quick script over your file and that should have sorted the hiccup with the employee card. Go on and give it another try now. It should be opening up without dramas. If it plays up again, jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account and the team will get it sorted for you in no time.
&nbsp;
Regards,
Sai

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Can't open employee card file

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