Forum Discussion

BW4's avatar
BW4
Contributing User
2 years ago

Cant open employee card

Hi There,

 

there is a back end issue (have had it in the past) where i cannot open an employee card. Every time you click to open it says accountright needs to close.

 

This has happened previously many times and usually i just need to call up and you guys can run a script and fix it on the back-end. normally a quick process.

 

Usually occurs if we select a pay category to 'save for future payruns' when processing a payrun, rather than editing the details directly from an employee card. Would be nice if this didnt re-occur all the time.

 

Note: happens across multiple client files, not just this one. 

 

*Please contact me for direct details to correct employee card in client file.

 

Thanks

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi BW4,

    Thank you for your detailed post. I'd be glad to assist you with this. Could you please reply with the following information via private message?
     

    • Serial Number
    • Company File ID
    • Email and full name
       

    Looking forward to your response.

    Regards,
    Earl