Forum Discussion

mrskatecorby's avatar
mrskatecorby
Experienced Cover User
16 days ago
Solved

Change from weekly pays to fortnightly

Hello. 

We have been paying employees on a weekly basis, on a Thursday, the last run being dated 26/06/2025. 

 

We would like to change to fortnightly, starting on a Thursday, the first run being today 03/07/2025. 


I have gone into each employee card and updated Employee card by changing Pay Frequency to Fortnightly, but when I go in to process the pays, there are no available employees to select.

 

Is there a start date option or what am I missing? 

Desktop
  • mrskatecorby's avatar
    mrskatecorby
    12 days ago

    I worked it out! When I select process pays, it defaults to employees that are paid weekly, I needed to choose Fortnightly. 

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    16 days ago

    Hi mrskatecorby,

    This is quite unusual. When you change an employee’s pay frequency in the card file (e.g., from weekly to fortnightly), it is logical to expect that employees should immediately appear in pay runs for the new frequency. Could you please check if there is no termination date set on the card file for the employees? If the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • mrskatecorby's avatar
    mrskatecorby
    Experienced Cover User
    12 days ago

    I worked it out! When I select process pays, it defaults to employees that are paid weekly, I needed to choose Fortnightly. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.