Hi there,
We have had some sudden staff changes and the 'owner' of our MYOB account is no longer working with us. Is it possible to change the 'owner' to one of the listed 'online admin'.
1. Can the current owner can do this by logging into their my.MYOB account and select My Account?
2. If they are unable to do that do you have a form I can complete to make this change? How long will this take to process?
Thank you!
Hi, thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We regret that you are having challenges in changing the account owner and thank you for taking the time to share your concern with us. We appreciate your patience and understanding.
Regarding your inquiry, I have sent you a private message containing instructions on how to update the account owner. To access this please click on your forum display picture in the top right-hand corner of your screen then choose the envelope icon that appears.
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Sorry there is no envelope?
Hi, thank you for getting back to us. I apologize that you cannot find the envelope icon. I made some adjustments in the settings. Could you kindly attempt to refresh the page and return to your Community Forum profile once more?
Please let me know if you need further help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
