Forum Discussion

AmarooMandalay's avatar
3 years ago

combine employee's cards

Hi,

 

I have accidentally duplicate an employee's card (not knowing it already existed on the system but was inactive), that I would like to combine together. Is there anyways to do that with employee's cards? 

 

Thanks in advance for your help,

 

 

 

 

  • Hi AmarooMandalay 

    Employee cards cannot be combined in AccountRight. You will have to inactivate the card that you do not wish to use moving forward. 

    • Kaftan's avatar
      Kaftan
      Experienced Cover User

      This doesn't work.  I have the same problem and the first card was made inactive when the employee left the first time.  Even if I take out the super membership # from the old card & de-activate again, the Pay Super is still rejecting the new card.

      • Sam_R's avatar
        Sam_R
        Former Staff

        Hi Kaftan,

         

        Thanks for reaching out. 

         

        Could you please advise if the employee has any pending super payments in the Pay Superannuation/manage payments window from the old employee card? 

    • ElleriO's avatar
      ElleriO
      Contributing User

      So why are we not permitted to combine employee cards?

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