combine employee's cards

Hi Sam, 

No there were no pending super payments in the old card.  I needed the problem fixed urgently as the return was overdue so I took the following steps:  (the long way around)

• reversed all the payroll payments that were linked to his new card,
• I made his old card active again and updated information that had changed (i.e. hourly rate, bank details);
• deleted the new card,
• re-entered the reversed pay transactions - which then linked to the old (now current) card;   
• I was then able to submit the “pay Super” report for the last quarter.    

Kind regards,

Kathy

Hi AmarooMandalay 

Employee cards cannot be combined in AccountRight. You will have to inactivate the card that you do not wish to use moving forward. 

This doesn't work.  I have the same problem and the first card was made inactive when the employee left the first time.  Even if I take out the super membership # from the old card & de-activate again, the Pay Super is still rejecting the new card.

Hi Kaftan,

Thanks for reaching out. 

Could you please advise if the employee has any pending super payments in the Pay Superannuation/manage payments window from the old employee card? 

So why are we not permitted to combine employee cards?