Forum Discussion

harrysaini83's avatar
harrysaini83
Contributing User
12 months ago

Could not processed payroll due to Myob error. same issue occured last year but no improvement in your system done by nyob

hi,

 

i couldn't processed payroll today in new financial year and it is recorded as zero.

i need to locate this file since we need to pay staff tomorrow.

 

MYOB - please assist here asap.

 

its urgent as we have 200 staff waiting for payments by tomorrow.

 

such a waste of time again this year. please make some improvements specially during this stressfull time.

 

thanks

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 months ago

    Hi harrysaini83,

     

    Sorry to hear you're having trouble with your pay runs. I've fixed up the file linked to your email. Give it another go and see if it works now. If you're still getting error messages, you can chat with MOCA, our virtual assistant on our website, or get support through myaccount.myob.com. MOCA will do their best to assist, and if needed, they'll connect you directly to our live chat team for more troubleshooting.

     

    Feel free to start a new thread if there's anything else you need help with.

     

    Thanks,
    Genreve

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