employee pay missing in Bank Reconciliation- Accountright

Hi joannaalt,

 

Thank you for the post. I understand you're having an issue with a missing employee pay in the bank reconciliation report for this quarter. 

 

First, go to the Payroll section and check the Transaction Journal to ensure the pay was recorded. Look for any accidental reversals or deletions. Next, go to Cards File> Cards List, open the employee's card, and confirm that the payment details and bank account information are correct under Payment Details.

 

Check the Electronic Clearing Account under Accounts to ensure the payment is listed correctly. Then, go to Banking> Prepare Electronic Payments to process any pending transactions. Make sure that the date of the pay transaction is withing the reconciliation period. Go to Banking> Reconcile Accounts, select the relevant bank account, and include all outstanding transactions.

 

Generate a reconciliation report under Reports> Banking for the specific period to identify any missing transactions. Use Find Transactions to search for the pay amount. If you find any discrepancies, enter the missing transactions and attempt to reconcile the account again.

 

If you still encounter issues, you can get help via our virtual assistant MOCA, through Live chat or submit a support request via MyAccount.

 

Regards,

Sai