Employees not showing in existing payruns

Question

Hi, I'm looking at pay runs that have 3 employees, and have already been lodged and paid. However when I open the pay runs to see the details of who was paid, there is only 1 employee showing. I've checked that the missing employees have not been deactivated, and all 3 of them are on a weekly pay cycle. Does anyone know why all the employees aren't showing up? This is happening on multiple pay runs.

Thanks

earl_hd · Answer

Hi Gillian74,Welcome to the Community Forum!It looks like the issue might be related to how employees are categorized based on their pay slip delivery method. If you only see one employee, check the tabs for "Print Pay Slips" and "Email Pay Slips" to make sure the other employees are listed under the appropriate tab based on their delivery method.&nbsp;In AccountRight, it’s similar: you’d find that information under Payroll Details &gt; Personal Details.Regards,Earl

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Employees not showing in existing payruns

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