Im receiving the below errror message when trying to complete a self on boarding invite via email
We couldnt send the invite to your employee. The business file may be missing required payroll information. Check the following and try again.
- Problems retrieving business information to send invite, please try again later.
Prior to the last upgrade I ahd used this feature several times with no issue.
Hi ralama
Thank you for your post and Welcome to the Community Forum ! I hope you'll find this forum useful.
In this matter , we recommend you to check your general payroll information, and try to send an self on boarding form invite using the browser version and if it is happening too on the AccountRight browser version, can you please send me a private message with the following information :
Cheers,
Princess
I am getting the same error - But other within my organisation have no problems sending this e-mail. What is missing? I thought all information is saved in the company file?
Please help
Hi idamamys1103
Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.
In this matter, you will need to first enter your business's general payroll information (Setup menu >> General Payroll Information). Kindly check if you have this filled out if you're also receiving an error that you have missing payroll information. As a workaround, please try going to the browser version or app.myob.com (Payroll >> Employees) and send the Employee self-onboarding there.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
