I do payroll in STP2. A new employee started about 6 weeks ago.Every time I submit payroll, since this new employee started, I get an error message saying the employee's home address is invalid. The employee has confirmed the home address. The various search engines I have used also confirm that the address exists.Any ideas on how to fix this issue?Many ThanksEllen

Hi EllenR Thanks for your post. Since you already tried different search engines to see if the address exists but still the same error. To correct the situation, kindly delete the address entered then manually type it in. Please let me know how it goes. Best regards,Doreen

I have have manually entered the address several times and it has made no difference. I keep getting the same invalid address error. Do I need to contact ATO for assistance with this error message?regards Ellen

Hi EllenR Perhaps post a screenshot of the error message. Is it a MYOB message or an ATO message? Neither MYOB nor the ATO check for a 'valid address' - the ATO only checks that the address fields contain valid values. RegardsGavin

Here is a screenshot of the error message.Regards Ellen

The next screen shot showing the actual message.RegardsEllen

invalid address for employee

Doreen_P
MYOB Moderator
2 years ago
Hi EllenR

Thanks for your post.

Since you already tried different search engines to see if the address exists but still the same error. To correct the situation, kindly delete the address entered then manually type it in. Please let me know how it goes.

Best regards,
Doreen
- EllenR
  Experienced User
  2 years ago
  I have have manually entered the address several times and it has made no difference. I keep getting the same invalid address error. Do I need to contact ATO for assistance with this error message?
  regards Ellen
  - gavin12345
    Ultimate User
    2 years ago
    Hi EllenR
    
    Perhaps post a screenshot of the error message. Is it a MYOB message or an ATO message?
    
    Neither MYOB nor the ATO check for a 'valid address' - the ATO only checks that the address fields contain valid values.
    
    Regards
    Gavin
- EllenR
  Experienced User
  2 years ago
  Doreen,
  I did as you suggested. It did not work.
  Another person also suggested doing it in all 5 address fields.
  This did not work.
  I am still getting the same error.
  Any other ideas?
  Regards
  Ellen
  - Doreen_P
    MYOB Moderator
    2 years ago
    Hi EllenR
    
    Thanks for the update.
    
    Kindly send me a private message with the following details:
    
    Serial number
    
    Name of primary contact and email address
    
    Business name
    
    Screenshot of where you are trying to edit the address of the employee
    
    Best regards,
    
    Doreen
Doreen_P
MYOB Moderator
2 years ago
Hi EllenR

I would like to follow up the requested details to further assist you with your concern. If you are still experiencing the issue, please don't hesitate to reply or send
me a private message and we'll be happy to assist.

Best regards,

Doreen

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invalid address for employee

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