Forum Discussion

Lily_SFP's avatar
Lily_SFP
Contributing User
12 months ago

Issue accessing an employee card.

Hi myob team

 

I am constantly having an issue accessing a particular employee card.  

Whenever I try getting into the staff's profile, an error message pops up, saying: 

"Something's goes wrong with and Account Right needs to close or restart Account Right".

 

From previous threads, I gather that it can be fixed by you can running a fix to our company file.

I understand for the fix to be applied the following details are required:

  • It is an online file
  • The last four digits of the serial number is 8206

Please help me out with this issue? Also, if you could sent me a private link to providing you with the error code? 

 

Thanks 

Lily 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, Lily_SFP

     

    We sent you a private message requesting additional details to better assist you with your concern about opening an employee card file. Kindly check your inbox, as we are looking forward to your response.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, Lily_SFP

     

    We hope you are doing great. We sent you a private message to further assist you with your concern. Please let us know if you're still having issues open an employee card file.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, Lily_SFP

     

    We recently requested additional details to further assist you with your concern. However, we were not able to receive any updates. With that, we will now be closing this case. Please feel free to create a post again if you encounter any issues.

     

    Best regards,

    Doreen

    • Lily_SFP's avatar
      Lily_SFP
      Contributing User

      Hi, sorry for the late response.

      The issue had been resolved after a few days by the system itself.

      I did not answer to your 2 previous email as I had not found the private address to send the coy's id over. 

      Thank you so much for your emails.

       

      Lily 

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi Lily_SFP,

        Thank you for your reply, and we're pleased to hear that your issue has been resolved. If you have any more questions in the future, please don't hesitate to reach out, and we'll be more than happy to help.

        Regards,
        Earl