Issue accessing an employee card.

Question

Hi myob team&nbsp;I am constantly having an issue&nbsp;accessing a particular employee card.&nbsp;&nbsp;Whenever I try getting into the staff's profile, an error message pops up, saying:&nbsp;"Something's goes wrong with and Account Right needs to close or restart Account Right".&nbsp;From previous threads, I gather that it can be fixed by you can running a fix to our company file.I understand for the fix to be applied the following details are required:It is an online fileThe last four digits of the serial number is 8206Please help me out with this issue? Also, if you could sent me a private link to providing you with the error code?&nbsp;&nbsp;Thanks&nbsp;Lily&nbsp;

earl_hd · Answer

Hi Ganeinu,Thanks for your post, and my apologies for the late response. We have an online script available to address this issue. I have sent you a private message; please check your inbox.
Looking forward to your response.Regards,Earl

doreen_p · Answer

Hi, Lily_SFP
&nbsp;
We sent you a private message requesting additional details to better assist you with your concern about opening an employee card file. Kindly check your inbox, as we are looking forward to your response.
&nbsp;
Best regards,
Doreen

doreen_p · Answer

Hi, Lily_SFP
&nbsp;
We hope you are doing great. We sent you a private message to further assist you with your concern. Please let us know if you're still having issues open an employee card file.
&nbsp;
Best regards,
Doreen

doreen_p · Answer

Hi, Lily_SFP
&nbsp;
We recently requested additional details to further assist you with your concern. However, we were not able to receive any updates. With that, we will now be closing this case. Please feel free to create a post again if you encounter any issues.
&nbsp;
Best regards,
Doreen

lily_sfp · Answer

Hi, sorry for the late response.The issue had been resolved after a few days by the system itself.I did not answer to your 2 previous email as I had not found the private address to send the coy's id over.&nbsp;Thank you so much for your emails.&nbsp;Lily&nbsp;

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Issue accessing an employee card.

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