We paid out a staff member last year (Aug 23) all their entitlements, however we've just done a Entitlements Balance Summary and as of July 23, its showing 'Available hours' of 550.85 hours. This is happening for multiple staff members.
How can we fix this?
Thanks
Hi, AdvancedSP
Thanks for your post, and welcome to the MYOB Community Forum.
We're sorry for the delayed response.
If you have paid the employee's entitlements but there are still available hours showing, you can process a void pay run with only the entitlements balance number of hours so that it will be deleted from the Entitlement Balance Summary report. Make sure to put a negative on the entitlement balance to reduce it. Please let us know how it goes on your end.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
