I have followed the instructions provided to adjust an employees leave balance manually by processing a zero pay run. However, the balance hasn't changed and I can't even find the pay run that I processed although I completed it and filed it. So I did it again, and still the same result, with no change to the balance and the pay runs are not visible in any reports.
Hi Nadine2
Thanks for your post. If you go to Transaction Journal>>Payroll tab are you able to locate those pay runs? If you can, click on the zoom arrow to open and make sure the adjustment hours are recorded against the applicable entitlement payroll category.
If you still have problems with this can you send me a screenshot of the pay transaction and information on the adjustment. Make sure sensitive information is removed from screenshots before posting on the public Forum.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Nadine2
If the pay transactions are not appearing in any reports or the STP reporting centre it indicates that they didn't record. Pay transactions can be deleted in AccountRight, but they can't be deleted from the STP reporting centre. This means that if they recorded correctly they would appear in the reporting centre. You can also run the Journal security audit report to view all transactions recorded, deleted and edited.
If you continue to have problems with this can you please process the adjustment pays again and send me screenshots of the pay transaction and Process Payroll>>Step 3 Process Payments window by private message.
Let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
