Forum Discussion

Ro3's avatar
11 months ago

Missing employee

Hi All

 

Registered new employee on MYOB on Monday.  Received notification of the change from MYOB but can't find the employee in the system.  Do I input their details again?

 

Roisin

  • Hi Ro3,

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

     

    I'm sorry to hear about the trouble locating the newly registered employee. Could you specify where exactly you're unable to find them in the system? If it's related to the payroll screen, it might be helpful to double-check the pay frequency from the employee's card file. If it's a different issue, could you provide further details? This will help us better understand and assist you effectively. Thank you for your cooperation.

     

    Cheers,

    Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi Ro3,

       

      I hope you've had a good day! I wanted to follow up regarding the further information I recently requested to assist in resolving the issue in assist in resolving the issue you encountered with your employees. Please let me know if you still need assistance with this. I'm here to assist you and ensure that your concerns are addressed thoroughly.

       

      Cheers,

      Princess

      • Ro3's avatar
        Ro3

        Hi Princess

         

        All good thanks.  Sorted on the day and processed payroll afterward without difficulty. 

         

        Thank you for checking in.

         

        Roisin