Missing Payroll File

Question

I have discovered that there is a complete week missing from my current file.

I am not sure, do I need to Restore the missing week from the Back up and re-input all the Payroll information from Time sheets (done manually) to get it back into the Payroll File?

Or is there another way to get the file back into Payroll?

The file is saved to a back up (Compressed Zip) so I can't see what it reads.

The payday following the missed week I had an issue with one staff's pay and the help desk told me to Restore the information from the missing week as the staff member had been overpaid, but I may have inputted the wrong week's information.

I'm not sure what happened but since that was done the week is missing from Payroll.

Any help would be appreciated.

earl_hd · Answer

Hi ED1404,Thank you so much for your detailed post and welcome to the Community Forum!When you create a back up your company file,, it generates a compressed file with a .zip extension, for instance, "MYOBDDMMYYYY.zip," capturing the current state of the file.&nbsp;
To access a backed-up company file, you'll need to restore it within AccountRight. This process entails saving a copy of the backed-up file in an AccountRight library, preparing it for use.&nbsp;
During the restoration of a backup, you have two options:
1. Local Restoration: This is useful for viewing historical data, reprinting payment summaries, or updating the local &nbsp; &nbsp; &nbsp; &nbsp; company file you're actively working on within a PC.
2. Online Restoration: This is used to replace your online company file with the data from the backup file.
&nbsp;
Please do let me know how you go on this.Regards,Earl

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Missing Payroll File

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