Missing Super payment

Hi Charlie73​,

You’re definitely right to be cautious about not double‑paying super. If the amount has come out of your bank but isn’t showing in the Manage payments window, try adjusting the date filter to cover a longer period of processed super payments. 

There weren’t any known display issues around that time, so the next thing to try is clearing your AccountRight cache, as that often cleans up odd behaviour. If the transaction still doesn’t appear after that, have a look at your Superannuation payments report. It'll show any super contributions that have been paid for the employee and date range you choose.

Cheers,

Princess

Thank you Princess but I have done all of the above and spoken to our accountants and they too cant see why this would happen. Is there a number or email address for MYOB help cause I am at a loss .. 

Thanks again for your help 

Cheers 

Charlie73

Hi Charlie73,

I know how overwhelming this can be and we’re here to back you up. Thanks so much for all the effort you’ve put into trying to sort out this missing super payment.

Yes, we do have a phone number you can call. You can also get in touch with us through My Account by lodging a support ticket, or by using our virtual assistant MOCA, which can connect you to our live chat team. All of these options, including our phone details, are available on our website.

Cheers,

Princess