Hi
I have been processing my superannuation through Myob Superstream and I know the payment is leaving my bank account but why is the processing status in Myob not showing as processed.
Any ideas? My other MYOB files have no problems.
Kind regards
Mandy Weeks
Hi mandy6,
Great to hear you're using MYOB Superstream and that the payment's already left your bank account! You're definitely on the right track.
Now, once you've hit "go" on a super payment, it usually takes around five business days for it to be authorised, processed, and land safely with the super funds. That said, sometimes things take a little detour and can stretch out a bit longer, so we recommend allowing up to 10 business days for everything to be fully processed.
If it's been more than 10 business days and it's still showing as "processing" in MYOB, no stress, you can check out this handy info here: Make superannuation payments under our FAQs. And if you still need a hand after that, our friendly PaySuper team are ready to help. Just flick them an email at paysuper@myob.com.
Regards,
Sai
