Payroll - Employee Onboarding

Hello CatCM 

Welcome to the Community Forum.

The employee cards can take up to an hour to be created in the system once the onboarding form has been filled submitted, you can open the card to check their submitted details (Card File command centre > Cards List > Employee tab > click to open the employee's card). 

If the employee card still hasn't been made can you please let me know.

My employee is still not showing - she filled and completed the form over 24 hours ago.   I need help

I found that it takes longer than 24 hours. This may sound very obvious , But try logging out and logging back in...and checking that you are in the latest version.

Thankyou, yes I did log out, log in and logged out again and back in. 0(( - I did also check I had the latest version.  It says I have :0(( - I received an automated notification from MYOB advising that settings have been changed in my MYOB account.  I guess I will have to be patient.  But they do say in an hour and I am so busy - thanks for your reply though :0))

Hi 

For the last few weeks none of my employees onboarding details have created a card file meaning I am having to set them up manually. It was previously working well. I usually don't have many employees to onboard but being hospitality  and needing to pay for trials it is all adding up. I am waiting days and still no card file created. 

Alright, let's give this a try. Please close AccountRight and do the following:

1. Hold down the <Windows Key> and press the letter <R>

2. In the box that appears, type in: %localappdata%

3. Press <Enter>

Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder.

After you have done the above, can you please resend the onboarding forms and then see if they get made.