Forum Discussion

robmccudden's avatar
2 months ago

Payroll Database error

Hi Folks,

 

I had a payroll issue last year, the MYOB people logged in and ran a script over my payroll database to fix an issue, but created an even bigger problem.

My details in the payroll card file has been overwritten with my wifes' details (who is also an employee), so my DOB, TFN, employee number are now my wifes DOB, TFN, employee number.

Consequently, my earnings and tax info is going on her STP account, as well as her own.

How can I fix this without creating another employee file for myself?

 

Thanks

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi robmccudden

     

    That’s a bit odd. Our scripts shouldn’t change any card details. Best to get in touch with our support team so we can check it out properly. You can reach out by creating a support ticket on the MyAccount window, or go through MOCA, our virtual assistant, to get to live chat. 

     

    Regards,

    Genreve