Remittance advice / payslips not been sent in the full list

Hi, CarrieEL

Thanks for your post, and welcome to the MYOB Community Forum.

If only 32 pay slips were sent out and no pay slips were left on the To be emailed window, it is also worth checking the Pay Slip Delivery on the employee card file. To do this, go to Card File > Cards List > Employee tab and open the employee's card file > Payroll Details tab. Make sure that the Pay Slip Delivery is To be Emailed or To be Printed and Emailed. You may also check the Help Article: Print or email pay slips for more information.

Please let us know if you require any further assistance with this.

Best regards,

Doreen

Hi, CarrieEL

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Thanks Doreen. However, all employees have the proper settings for the payslips to be emailed.

This is not just for sending out payslips. It happened on the remittance advice. Some of the remittance advice got missed / not sent.

Hi, CarrieEL

Thank you for updating us.

Please allow us to check this so we can provide you with the most effective workaround. We truly appreciate your patience and understanding. We will update you as soon as possible.

Best regards,

Doreen

Hi, CarrieEL

Thank you for your patience.

Kindly check the remittance advice delivery status on the supplier card file and make sure that it is to be emailed. Lastly, if you are using AccountRight to send emails, please untick the box and then tick it again. To do this, go to the Setup menu > Preferences > Emailing tab and deselect the option Send Emails Using AccountRight. Once done, try to send the pay slips and remittance advice again.

Please let us know how it goes on your end.

Best regards,

Doreen

Hi, CarrieEL

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist
you.

Best regards,

Doreen

Hi, CarrieEL

We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

Best regards,

Doreen