Reversed a Pay - Negative Super not appearing in super payments screen

Hi dddddddddd 

The negative super amounts alone cannot be processed/recorded via the Pay Super window. If the employee had some other positive super amounts accrued as well, they will be added to the negative amount resulting in one lump sum amount on the Pay Super screen. 

In your specific case, if no actual payment is required to be paid out, you can consider clearing the super payment via Pay Liabilities instead. Simply go to Pay Liabilities, set the Liability Type to Superannuation, tick the negative amount then record the payment. It will result in the amount being deposited into the selected bank account. 

Please feel free to let us know how you go, and if you have any further questions.

Thanks Komal.  There is a difference to be paid, however the only amount showing in the Pay Super window is the full amount of the "new" pay slip.  There is no negative amount from the reversed pay slip to offset this full amount.  Eg. the previous super amount paid was $233.27 which was reversed, and the new super amount to pay is $290.96.  Only the $290.96 amount is showing in the Pay Super window, not an overall lump sum of $57.69 extra to pay?

Hi dddddddddd 

Thanks for clarifying. So we can check what's causing it, 

• Please attach a screenshot of the entire window for reversal payrun ( You're welcome to send it by private message if it contains sensitive information).
• A screenshot of one of the payruns where the super amount is positive. 
• Is the reversal appearing on the Pay Liabilities window, when filtered by Superannuation and correct date range? Or what is the total amount appearing on the Pay Liabilities window? 
• Is "Pay super using AccountRight" for this employee's fund ticked under Lists>>Superannuation Funds ( This might not be a problem as you mentioned that the other super entries for this employee are appearing as expected on the Pay super window).  

Hello

Wondering if this was resolved?  I have the same issue currently.

Thanks

Hi Komal,

My name is Ana.

I was wondering if you were able to help in this case?  I have the same issue currently. 

Thanks

Hi anas84 , Cameronm2022 

If you're still experiencing this issue, please send me the following information as we would need to investigate your specific case further:

• Please attach a screenshot of the entire window for reversal payrun ( You're welcome to send it by private message if it contains sensitive information).
• A screenshot of one of the payruns where the super amount is positive. 
• Is the reversal appearing on the Pay Liabilities window, when filtered by Superannuation and correct date range? Or what is the total amount appearing on the Pay Liabilities window? 
• Is "Pay super using AccountRight" for this employee's fund ticked under Lists>>Superannuation Funds