STP Error code

Hey Ck63,

Thanks for sharing the details of the error you're seeing with your STP report. While I haven't come across that exact ATO error code before, you're definitely not alone in encountering issues like this during STP submissions. That said, I have here a helpful link that lists common STP error codes and what they mean. Once you've found the error code, there's a recommended action or fix you can follow. If none of the listed error codes match yours, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen

Hi Folks,

STP2 has been horror show for us.

ATO say MYOB is faulty

MYOB dont know how to fix.

Freaking circus of MYOB support 

issue 1   We have stp batches that have been rejected by the ATO - MYOB reckon it was caused by a wayward character in an employee address (more like poor programming).

Reconciled to the last cent, 3 stuck batches, Payroll activity = Payroll registry = summary of payments, does not equal STP.

Nufties cant fix.

Issue 2  STP is allocating income and tax to the wrong employee.  Payroll activity = Payroll registry = summary of payments =  STP, but different in Mygov

Nufties cant fix.

Thanks for listening (cause thats all you get with MYOB).

Rob