Forum Discussion

Fabulous_WM's avatar
Fabulous_WM
Experienced Cover User
2 years ago

STP Error

Hi,

 

I had a STP reporting error as below. 

 

How do I declare this pay event?

 

Thanks.

 

 

  • Hi there

     

    Thanks for your post and Welcome here in the Community Forum. We apologize for the inconvenience caused to you and we appreciate your patience on this matter.

     

    We are aware that some clients do experience 'Something went wrong' error in STP. Please refer to this post for any updates regarding the issue about accessing the STP reporting center.

     


    Cheers,
    Leneth

    • Fabulous_WM's avatar
      Fabulous_WM
      Experienced Cover User

      Hi Leneth, 

       

      I checked the post but I still can't see the solution for declaring the pay event recorded?

      What should I do?

       

      Thanks

       

      • Leneth_A's avatar
        Leneth_A
        MYOB Staff

        Hi, Thanks for the update on this.

         

        Currently, this is something that has been lodged with the required team and we have added your interest in getting that resolved, however, we don't have a timeframe for resolution of that situation.

         

        We will inform our users here whenever we have an update from the team. Thanks once again we genuinely appreciate your patience and understanding.

         

         

        Please don't hesitate to post again if you need help in the future.

         

        Cheers,
        Leneth