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BASnBusiness's avatar
BASnBusiness
Trusted Cover User
5 years ago
Solved

STP report rejected - ATO error code SBR.GEN.AUTH.008

I have had no hassles with STP reporting in AccountRight 2020.2 and 2020.3 ... until two weeks ago. I have just checked my reports for four clients (one using 2020.2 and three using 2020.3). All reports submitted since 18/09/20 have been rejected with the Employer information errors messages as follows : "Your notification for the online (cloud) software provider does not contain the correct Software ID. (ATO error code SBR.GEN.AUTH.008)".

 

NOTHING has been changed in any of the files and it is not due to the update because 2020.2 is doing the same thing - has anyone else experienced this?? We need to report JobKeeper from Thursday and I would like to think that our MYOB STP reports confirm/substantiate our claims!!

 

Suggestions will be welcome!!

  • BASnBusiness's avatar
    BASnBusiness
    5 years ago

    I spent considerable time this morning with a MYOB Help operator. We checked all sorts of settings and spent quite a lengthy period looking at what could have been wrong. The call ended with the suggestion that I ring the ATO for further assistance. 

     

    I have now rung the ATO help line and luckily had the most helpful woman I’ve ever experienced at the ATO!!!! She asked me to check the MYOB Software ID that was displayed on their website for MYOB and compare it with that shown in MYOB - the ATO ID was different from that shown on my MYOB files. She informed me that I needed to update the ID through Access Manager to match that now showing in MYOB and remove the old version. Having done that, I have now been able to successfully lodge an STP report. I was unaware that Software IDs change and need to be updated through Access Manager - perhaps that is something that needs to be included in MYOB’s help system, because if it is there already, I certainly couldn’t find it!! 

8 Replies

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  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    Hi BASnBusiness 

     

    Generally speaking that error means that the software ID number in the software doesn’t match what the ATO has recorded for that file. This can generally be corrected by going into the ATO portal and updating the software ID number to match what shows in the software

  • BASnBusiness's avatar
    BASnBusiness
    Trusted Cover User
    5 years ago

    What would have made it change though???? There is nothing different this end!!!

  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    Hi BASnBusiness 

     

    The software ID number would only change within the software if the abn number in the file changed, the file was activated under a different serial number or if someone had redone the STP signup within the file.

     

    With regards to the ATO business portal, if information was changed in the without your knowledge you would need to speak with the ATO .

     

    Do note that if you are filing STP on behalf of multiple people as a Tax/Bas agent then each file your filing from would need to have your software ID number, which would correspond to the software ID in the ATO business portal

  • BASnBusiness's avatar
    BASnBusiness
    Trusted Cover User
    5 years ago

    I've reset the ATO settings throught the payroll reporting centre, run a nil payroll and the updated report has now been rejected as well. Further suggestions????

  • BASnBusiness's avatar
    BASnBusiness
    Trusted Cover User
    5 years ago

    No ABN changes. No activation/reactivation of file has occurred. No-one else has access to the files so no STP re-sign up has been done. ALL files have my software number showing inthe ATO details. Software ID in ATO business portal was and remains correct. Next???

  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    Hi BASnBusiness 

     

    Generally speaking redoing the setup and ensuring that the software ID number is the same on both the software side and in the ATO portal should be sufficient to resolve that error code SBR.GEN.AUTH.008. That said I’ve asked one of our team to reach out and investigate this with you with this as if your still getting the error after making those changes somethings amiss

  • BASnBusiness's avatar
    BASnBusiness
    Trusted Cover User
    5 years ago

    I spent considerable time this morning with a MYOB Help operator. We checked all sorts of settings and spent quite a lengthy period looking at what could have been wrong. The call ended with the suggestion that I ring the ATO for further assistance. 

     

    I have now rung the ATO help line and luckily had the most helpful woman I’ve ever experienced at the ATO!!!! She asked me to check the MYOB Software ID that was displayed on their website for MYOB and compare it with that shown in MYOB - the ATO ID was different from that shown on my MYOB files. She informed me that I needed to update the ID through Access Manager to match that now showing in MYOB and remove the old version. Having done that, I have now been able to successfully lodge an STP report. I was unaware that Software IDs change and need to be updated through Access Manager - perhaps that is something that needs to be included in MYOB’s help system, because if it is there already, I certainly couldn’t find it!! 

  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    Hi BASnBusiness 

     

    I’ve shared your feedback with the team who look after the help documentation, so that they can consider and review any potential changes to the existing help materials.

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