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jhd029's avatar
jhd029
Contributing User
3 years ago
Solved

superannuation paymeht

Hi ,

 

I am new to MYOB.

 

Just checking, if the superannuation payment status is still "processing", how long does it take to actually clear the funds ?

 

And in one superannution payment batch, everyone's money went into the super money, there is no did not .

How come is that ?

 

 

  • helenebod1's avatar
    helenebod1
    3 years ago

    Hi 

     

    I had this issue last month.

    You should have received some $ back in your bank. MYOB is not going to advice you.

    You will have to find which employee the contribution relate to.

     

    My advice do not issue MYOB to pay the superannuation. 

     

    If you pay the superannuation directly to Superstream. ATO will advice in the website if the contribution is not done. if the USI or funds information are not correct. 

     

    Thanks,

    Helene.

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  • jhd029's avatar
    jhd029
    Contributing User
    3 years ago

    Hi 

     

    I am reading the top topic frequent asked questions. I guess I have found some answers.

     

    But how would one particular team did not receive contribution, then rest all did ?

  • helenebod1's avatar
    helenebod1
    Contributing User
    3 years ago

    Hi 

     

    I had this issue last month.

    You should have received some $ back in your bank. MYOB is not going to advice you.

    You will have to find which employee the contribution relate to.

     

    My advice do not issue MYOB to pay the superannuation. 

     

    If you pay the superannuation directly to Superstream. ATO will advice in the website if the contribution is not done. if the USI or funds information are not correct. 

     

    Thanks,

    Helene.

  • jhd029's avatar
    jhd029
    Contributing User
    3 years ago

    Thank you so much Helene!

     

     

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