Forum Discussion

mClgroup17's avatar
mClgroup17
Contributing Cover User
3 years ago

Superannuation Payment - Double Up

Hello Community

 

I have used the "Pay Superannuation" facility for many years through MYOB, but in August came across something very strange.  I processed payroll as usual and paid Superannuation, unfortuneately I selected  an incorrect bank account to make the payment from.  I realized this before authorising the set so was able to reverse and resend using the correct bank account - All Good.  

I am now reconciling my Bank Account for August and note that on the day in question two payments of superannuation are recorded on the bank statement for that day, both for the same amount.

I have reviewed the transactions in MYOB including using "Recap Transaction" .  The first transaction (the reversal) is correct and recorded correctly in both superannuation and Bank General Ledger Accounts.  The second transacation (using correct bank account) is also recorded correctly in both GL Accounts and there is only one transaction for this value in the GL Accounts BUT there is two transactions for this value on the same day on the bank statement.  How can a transaction be doubled up at the bank but not be generated twice in MYOB?

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi mClgroup17 

     

    Thank you for your post. The first step for troubleshooting is to identify where the error occurred. If you cannot see that it was processed twice through AccountRight, we need to check if it's an error with the bank or with the Pay Super service.

    On your bank statement do they have the same account that it is being deducted from? Have you spoken to the bank about the source of the additional charge?

     

    If you are unable to identify another cause for the amount, then to investigate further could you send me the following details in a Private Message

    • Serial Number
    • Account Name
    • Screenshot of the bank statement showing the additional charge 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.