SUPERANNUATION PAYMENT ERROR

Question

I have a new employee who has completed all his details via the employee onboarding function. He has registered his super as TWU Super fund - I have contact the super fund and checked all the details i.e. Spin, ABN and the employee number a correct. However, when I go to pay his super the following error message appears: "This fund can no longer receive contributions using pay super. Please edit the fund from the Super list and select a valid fund name for it"

As mentioned previously I have contacted TWU Super have no idea why this may be occurring. Can anyone help

doreen_p · Answer

Hi, BP-APS&nbsp;
&nbsp;
Thanks for your post.
&nbsp;
Since you were able to contact the super fund and they confirmed that the details were correct, kindly provide the SPIN/USI and ABN you used when you set up the super fund so that we can look further into it. Also, you may check The Help Article Super Funds List to locate the super fund together with their details.
&nbsp;
Please let me know how it goes.
&nbsp;
Best regards,
Doreen

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