In the last couple of weeks when we've converted the Time Billing entries over to Payroll it deletes a whole lot of information. Today, 13 out of 19 employees needed changes to the entries. Any help with what's going on please. We've used MYOB for years and never had this problem
Hi resolspring,
Thanks for your post, and welcome to the MYOB Community Forum!
It can be frustrating to encounter a problem after years of smooth usage with MYOB. No worries, I'm here to assist you. Regarding your concern, 'Preferences' is worth checking. To check it, go to Setup > Preferences > System. I've attached a screenshot below for your reference.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
Thanks Doreen
We are already setup like that. I have deferred this problem to someone outside our business now who knows MYOB and who we can talk too. It's very frustrating having to try and solve an issue via this avenue
