Unable to record payroll
Hi,
Currently experiencing an issue with recording a payroll payment.
the application times out and does not record.
Any assistance would be greatly appreciated.
Forum Discussion
4 Replies
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Hi CatherineB1,
Thanks for reaching out and welcome to Community Forum.
I'm sorry to hear about your difficulties with the application. For us to check on what's causing this please send us a diagnostic log of your AccountRight as a private message. In the meantime, I would suggest doing the pay run on a browser (app.myob.com)
We look forward to your response. If you have any other concerns or questions feel free to include them in your next response.
Cheers,
GenreveHi CatherineB1,
Let us know if you still require any further assistance, as sending a private message is still an option.
The diagnostic logs will show us the specific reason why the application has issues, we look forward to checking that.
Cheers,
Genreve
Thank you!
It sorted itself out eventually
have a great Friday!
Hi, CatherineB1
Thanks for updating us about this.
Glad to hear that the issue has been resolved already. Please feel free to post again if you require any further assistance. We are happy to assist.
Best regards,
Doreen
