Forum Discussion

MM99's avatar
MM99
Contributing User
10 months ago

Pay super bank entry is duplicated by the bank auto feed

I am in the process of reconciling my bank account with MYOB and on the MYOB statement the superannunation payment is appearing twice 

 

MYOB is reconciling but has the incorrect bank balance (as per the bank statement)

Can anyone please advise why this may be happening.

 

the Bank account GL in MYOB looks like this - the bank statement only has one withdrawal.

ID No.SrcDateMemoDebitCredit
PS000001CD18/01/2024Superannuation Payment $4,794.24
EFTCD19/01/2024Superxxxxx PC180xxx-11xxxxxxxxcxx1 $4,794.24
  • MM99's avatar
    MM99
    Contributing User

    UPDATE:

    Account Right had a problem when I checked the status of the super payment in the Payroll Command Centre and shut down unexpectedly.

     

    I have restarted and the SUPER PAYMENT entry by MYOB has disappeared from the bank feed screen and the bank balance is now correct in the Banking command centre.

     

    HOWEVER the balance sheet shows an incorrect bank balance (too low) and the Super LIabilities account is in DR.

    How am I to fix this ???

     

    Is this site monitored by MYOB at all????

  • DuncanS's avatar
    DuncanS
    Ultimate Partner

    MM99 

     

    Interesting.

     

    Has 1 entry been automatically generated and 1 entry been entered by hand?

    Is the debit account ledger the same in both transactions?

     

    MYOB can advise if payments of SG are reported via STP - in any circumstances.

     

    I enter payments of SG by Spend Money as my clients do not use MYOB for payments of SG.

     

    Duncan

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi MM99

       

      Thanks for posting and welcome to the Community Forum. 

       

      I'm sorry to hear about your difficulties reconciling your accounts with your super duplicate issue. In my understanding, there are likely two recorded transactions in the ledger as DuncanS has mentioned (one from the transaction recorded from paying liabilities and the other from allocating from bank feeds). You can open the transactions directly from the reconcile accounts window and do a recap to see how the two transactions are recorded differently. We can then remove one of those duplicates to make your reconciliation balance.

       

      Let us know if you need further assistance with this.

       

      Thanks,

      Genreve

      • MM99's avatar
        MM99
        Contributing User

        Hi Genreve

         

        thanks for your reply

         

        both transactions are CR bank DR Super liabilities

        Are you saying I should delete the entry posted by MYOB when I used  "PAY SUPER" to make the payment to the super fund?

         

        MM

    • MM99's avatar
      MM99
      Contributing User

      HI Duncan

       

      thansk for replying to me :)

       

      Both are automatic entries on the bank:

      1) MYOB Pay super auto entry (CR bank DR Super Liabiliites) and

      2) the Bank feed auto entry (CR Bank and manual allocation by me DR to super liabilities).

       

      The MYOB entry is sitting as an unpresented cheque on the bank rec, the bank balance in MYOB is incorrect as is the Account balance for Super liabilities.

       

      ??!!??

       

      MM