Pay super bank entry is duplicated by the bank auto feed

UPDATE:

Account Right had a problem when I checked the status of the super payment in the Payroll Command Centre and shut down unexpectedly.

I have restarted and the SUPER PAYMENT entry by MYOB has disappeared from the bank feed screen and the bank balance is now correct in the Banking command centre.

HOWEVER the balance sheet shows an incorrect bank balance (too low) and the Super LIabilities account is in DR.

How am I to fix this ???

Is this site monitored by MYOB at all????

MM99 

Interesting.

Has 1 entry been automatically generated and 1 entry been entered by hand?

Is the debit account ledger the same in both transactions?

MYOB can advise if payments of SG are reported via STP - in any circumstances.

I enter payments of SG by Spend Money as my clients do not use MYOB for payments of SG.

Duncan

Hi MM99, 

Thanks for posting and welcome to the Community Forum. 

I'm sorry to hear about your difficulties reconciling your accounts with your super duplicate issue. In my understanding, there are likely two recorded transactions in the ledger as DuncanS has mentioned (one from the transaction recorded from paying liabilities and the other from allocating from bank feeds). You can open the transactions directly from the reconcile accounts window and do a recap to see how the two transactions are recorded differently. We can then remove one of those duplicates to make your reconciliation balance.

Let us know if you need further assistance with this.

Thanks,

Genreve

HI Duncan

thansk for replying to me :)

Both are automatic entries on the bank:

1) MYOB Pay super auto entry (CR bank DR Super Liabiliites) and

2) the Bank feed auto entry (CR Bank and manual allocation by me DR to super liabilities).

The MYOB entry is sitting as an unpresented cheque on the bank rec, the bank balance in MYOB is incorrect as is the Account balance for Super liabilities.

??!!??

MM

Hi Genreve

thanks for your reply

both transactions are CR bank DR Super liabilities

Are you saying I should delete the entry posted by MYOB when I used  "PAY SUPER" to make the payment to the super fund?

MM

Hi MM99, 

We appreciate your follow-up response to this query. 

The bank feed transactions are provided by the bank but do not affect ledger in any way. It is only when you allocate the said bank feed to the super liabilities account that it affects the ledger. In my understanding, if you record your superannuation payments using "Pay Super" window, you just need to match that transaction from the bank feed window instead of allocating. As allocating the transaction will create a new transaction, while matching the bank feed to an existing transaction does not. 

In addition, your first response yesterday explains how the two transactions are just duplicates that affect the same accounts. 

Let us know if you require any clarifications regarding this. We're happy to help.

Thanks,
Genreve

thanks for your reply

I deleted one of the transactions and the balance sheet looks right now.  

When I go to bank rec screen it reconciles (see attached screen snip file) but one entry is still sitting there.

Will it just sit there forever, slowly being joined by the other "Pay Super" entries.....?

MM

Hi MM99, 

Thanks for the response. We appreciate your effort in updating us regarding your reconciliation.

Generally, the bank feed transaction does not disappear without any action against it. If your reconciliation balances this bank feed likely needs to match a transaction that is already reconciled or marked checked in the reconcile accounts window. If you need this transaction removed from the bank feeds window, you can undo previous reconciliations and unmark those transactions to see if the possible match appears in the bank feeds window. 

Let us know if you require any other assistance.

Thanks,
Genreve

thanks for your response

Perhaps you can check with your supervisor.

The entry remaining (as per my last pic) is the entry generated by MYOB "pay Super".

MM

Hi MM, 

Thank you for your prompt response. Apologies for the delay.

The latest screenshot you've provided appears to be from the bank feeds window. If the transaction we're trying to remove is a duplicate of another transaction from the right side of the window, we can create a bank feed ticket to request the removal of any potential duplicates. However, if this transaction isn't a duplicate of any other bank feed transactions, I strongly recommend ensuring that the transaction that should match this isn't marked as checked in the reconcile account window or a part of a previous reconciliation. This is because the transaction will not disappear from the bank feed window without anything matched to it.

Please don't hesitate to reach out if you need any further clarification.

Thanks,
Genreve