Forum Discussion

Needles55's avatar
Needles55
Experienced User
2 years ago
Solved

AccountsRight basic confirmation

Hi I have been locked out of using my  Accounts right, tried help and she told me that I have to subscribe at $65 per month, I just want to use my existing program off line. My business is small and...
  • Needles55's avatar
    Needles55
    2 years ago

    Hi Leneth

     

    Private maeeages doesnt open, can I put my info on this reply ? 

     

    This is my error message

    Unable to connect to the online confirmation service. 

    You may not be connected to the internet or your computer's firewall may not allow conformation. 

    We recommend that you try by phone. 

    I tried by phone without success, in the end the overseas lady suggested I upgrade and pay $65 per month. I am a small business and would like to continue with my current offline account. 

    i have also tried turning off my firewalls

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi Needles55

 

Thanks for your post and welcome here in the Community Forum. I hope you find it a wealth of knowledge.

 

Were glad to hear that you want to continue your subscription with MYOB. Can you please send me a private message with the following information so I can take a look into this for you:

  • Serial number
  • Your full name
  • Email address
  • Business name
  • Company file name

 


Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

Needles55's avatar
Needles55
Experienced User
2 years ago
  • Serial number 9029
  • Your full name  
  • Email address  
  • Business name 
  • Company file name  

  I have also logged it on support with no reply ref  

Im getting desperate, I also contacted phone support who told me I can no longer use the program and have to upgrade and pay $65 per month

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Needles55 

     

    If you made an up front payment for the software licence (as opposed to signing up for a month by month subscription licence), then yes you are entitled to perpetual use of that same version of the software. Naturally MYOB will try to squeeze more money out of you, that is why they exist. What version of Basics are you using? - see Help > About screen. And is this the same version you purchased a licence for?

     

    Regards

    Gavin

    • Needles55's avatar
      Needles55
      Experienced User
      2 years ago

      Hi Gavin

      I am using 2017.2.0

    • Needles55's avatar
      Needles55
      Experienced User
      2 years ago

      Unable to connect to the online confirmation service. 

      You may not be connected to the internet or your computer's firewall may not allow conformation. 

      We recommend that you try by phone. 

      I tried by phone without success, in the end the overseas lady suggested I upgrade and pay $65 per month. I am a small business and would like to continue with my current offline account. 

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        2 years ago

        Hi Needles55 

         

        We are grateful that you found this forum useful. I understand that you want to continue your subscription with MYOB.

         

        Can you please send me a private message with the following information so I can take a look into this for you:

        • Serial number
        • Your full name
        • Email address
        • Business name
        • Company file name

         

         

        Please let me know if you have any problems with this

         

        Cheers,
        Leneth