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BK2's avatar
BK2
Contributing User
2 months ago

Myob File confirmation

Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file.  I put in a support request on Tuesday 04/02/25 and still have not had a reply and it is now Friday 07/02/25.  Businesses cannot be waiting that long for a response, especially when MYOB is essentially forcing us to confirm our files every 3 months for literally no reason other than trying to make us pay for subscription for software we purchased outright and have a legal right to use.

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago
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    Hi BK2,

    I understand that this situation can be frustrating. I've sent you a private message, kindly check your inbox.

    Looking forward to hearing from you soon!

    Regards,
    Earl

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Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file.  I put in a support request on Tuesday 04/02/25 and still have not had a reply and it is now Friday 07/02/25.  Businesses cannot be waiting that long for a response, especially when MYOB is essentially forcing us to confirm our files every 3 months for literally no reason other than trying to make us pay for subscription for software we purchased outright and have a legal right to use.

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Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file.  I put in a support request on Tuesday 04/02/25 and still have not had a reply and it is now Friday 07/02/25.  Businesses cannot be waiting that long for a response, especially when MYOB is essentially forcing us to confirm our files every 3 months for literally no reason other than trying to make us pay for subscription for software we purchased outright and have a legal right to use.

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Hi BK2,

I understand that this situation can be frustrating. I've sent you a private message, kindly check your inbox.

Looking forward to hearing from you soon!

Regards,
Earl

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Hi ,

I understand that this situation can be frustrating. I've sent you a private message, kindly check your inbox.

Looking forward to hearing from you soon!

Regards,
Earl

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