Forum Discussion

cwu's avatar
cwu
Experienced User
2 years ago
Solved

2FA and changing to new phone ( old phone not available)

I changed to a new iphone yesterday. The Google Authentitator was not carried over on the change over. I am now trying to add 2FA to GA on my new phone.

i logged on to my account to reset the 2 FA and everytime it directs me to my log in and I have to furnish a authentitator code ( which I dont have as the GA does not have MYOB 2 FA ). I am going around in circles.

I do not have the 10 back up codes etc and I cannot seem to generate one at all from my account.

Pls assist

 

  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hi, cwu. Thank you for reaching out about your concern. We've sent you a private message to help you in resolving this concern.

    Thanks, Hannah

16 Replies

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  • 1976REM's avatar
    1976REM
    Member
    4 days ago

    Hi Earl

     

    The login I am using now is not my work log in.

    I cannot log in at all with my work e-mail anymore because I don't have the authenticator on my new phone. I really need my work access. I have had no joy with calling or chat with MYOB as it is always too busy to take my call or chat.

     

    Can you please e-mail me so that I can let you know my work e-mail address. That way you can e-mail my work address and I can get my access back.

     

    Thank you

  • 1976REM's avatar
    1976REM
    Member
    4 days ago

    Can someone from MYOB please send me an e-mail to resolve this ASAP

    I am literally begging at this point

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 days ago

    Hi 1976REM,

     

    Thanks for sticking with this. I can see this has been a rough experience. Because you no longer have access to your old phone, this isn’t something we can fix here in the thread. Our Support team will need to step in and help you with the next steps to get this resolved. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

     

    Regards,

    Sai

  • 1976REM's avatar
    1976REM
    Member
    4 days ago

    I have already submitted a case and heard nothing back.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 days ago

    Hi 1976REM,

    Totally get how disappointing that would be. We’re seeing higher-than-usual demand across our support channels at the moment, including support tickets, so replies have been taking longer than normal. Our team is working through the backlog as quickly as we can and doing our best to bring those wait times back down.
     

    Once your case has been assigned to one of our team, they’ll be in touch.

    Regards,
    Earl

  • 1976REM's avatar
    1976REM
    Member
    3 days ago

    All that needs to be done is to change the 2FA to an e-mail, rather than the app.

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