2FA email delays
Hi previous problems were solved but open today and the 2FA emails are delaying again. How long do we have to wait before the sign in times out? I had to go to my Testra webmail to get the 2fa in t...
Forum Discussion
Well this is nuts. Received at 2:30pm code from when I tried to login at 10am. And yet the text code to login here arrived immediately. So hit and miss on both email and text. 🤬🤬
So the only thing I have found that helped (as I was ready to walk away last week) -
I ended up phoning MYOB because trying to get help via MOCA was for me, a waste of time and added to my frustration.
It was a comment that I read from robs1 re Telstra bigpond that made me take this further.
The guy I spoke to from MYOB was very helpful.....my frustration lies in the fact that it could have been solved within 5 mins if I had been able to access him first up.
There is some communication problem between MYOB and Telstra, and so emails are being delayed to a point where they become useless.
I ended up having to change to an SMS code sent to my phone - not an ideal solution as I am not in on a day that MYOB is accessed by someone else. I was desperate though so changed to this. It means I have to be available on my day off to allow them access to MYOB.
The SMS code has been quick and efficient, but it would be good if we had been made aware of the Bigpond issue instead of flailing around in the dark getting more and more upset.
How about a flashing message across their community page for issues that affect multiple users??
I find their online assistant to be very unhelpful.
It just sends me around in circles.
I'm keeping my fingers crossed that I have no more issues, but not holding my breath.
Hi Tish_Wise62 , MYOB recommend that every user has a unique email account, which would resolve your issue (about being always available). Is that not possible in your case?
Hi Mike,
Unfortunately no.
He does not have an email address, but even if he did - it would be through bigpond so would not resolve this particular issue of delays.
He just uses it as a platform to calculate the pays. I actually enter them when I come through the following week.
