Forum Discussion

JMSantos2010's avatar
8 months ago
Solved

Accounting Right when opening everyday keeps ask me too login.

This is the complaint snip by snip.

Have to enter email every day. Which was only once every 30 days a few weeks ago, then it changed without notice.


Then this option after Password is entered either lets you in or Defaults to a send a Authentication Email to enter , It did not do this today.

Also Box illustrated poorly in RED below is missing , it used to be checked to indicate a trust for 30 days.

 

  • Hi JMSantos2010,

     

     

    Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

     

    We appreciate your patience with this matter. Regarding your concern with the sign-in process once you open the software, it will ask you for your email and password. This is because of the changes that have been made with the security enhancement. The system keeps you logged in for 12hours, and you may get the email and password prompt after that, as well as the 2FA trigger prompts depending on the various factors like you’re logging in from the same computer, location, etc. For further information about this, kindly refer to our community forum post, Update: Improved Security 2FA Changes. 

     

    I hope this helps address your query. If you need further help, don't hesitate to start a new post and we'll be happy to assist.

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

     

    Cheers,

    Shella

2 Replies

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi JMSantos2010,

     

     

    Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

     

    We appreciate your patience with this matter. Regarding your concern with the sign-in process once you open the software, it will ask you for your email and password. This is because of the changes that have been made with the security enhancement. The system keeps you logged in for 12hours, and you may get the email and password prompt after that, as well as the 2FA trigger prompts depending on the various factors like you’re logging in from the same computer, location, etc. For further information about this, kindly refer to our community forum post, Update: Improved Security 2FA Changes. 

     

    I hope this helps address your query. If you need further help, don't hesitate to start a new post and we'll be happy to assist.

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

     

    Cheers,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator

      Hi JMSantos2010,

       

      Hope this message finds you well. Please be informed that we will be closing the thread now as we were not able to receive updates. Feel free to start a new post in the future if you encounter any further issues.

       

       

      Cheers,

      Shella