Forum Discussion

Experienced Cover User

2 years ago

Solved

AccountRight Crashes When Exporting Purchases

In AccountRight, am exporting purchases (item purchases), separating using Tabs (include field headers). Each time I have tried to Export MYOB crashes. Have tried both online and on desktop.

Have attached the ErrorLog - tried to export 3 times on Library desktop and 2 times Online last Friday and 1 time this morning on desktop.

errorLog.txt7 KB

CropServ
2 years ago
Hi Gavin
In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.
Clearing the MYOB cache did work and I could export.
Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.
What do I need to do to get the script run on our file?
Thanks for your help.
Michaela

16 Replies

Mike_James
Ultimate Cover User
2 years ago
Hi CropServ , if I may add a suggestion, I would ask for the file to be submitted for analysis/repair to MYOB's data repair services, as the growth in the file size appears to be caused by the export of purchases, which is highly unusual.
CropServ
Experienced Cover User
2 years ago
Hi Mike
Is this an external business to MYOB and is there a fee involved?
Am hoping MYOB can provide a solution in the first instance.
Regards
Michaela
CropServ
Experienced Cover User
2 years ago
Hi Gavin
In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.
Clearing the MYOB cache did work and I could export.
Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.
What do I need to do to get the script run on our file?
Thanks for your help.
Michaela
gavin12345
Ultimate User
2 years ago
Hi CropServ

Glad to hear you managed to complete the export of Purchases > Items.

As for the Header sub totals, you will need to raise this with MYOB staff. They run the scripts for online files.

Regards
Gavin
CropServ
Experienced Cover User
2 years ago
Thanks for your time Gavin.
Earl_HD
MYOB Moderator
2 years ago
Hi cropserv,

Thanks for your post, and my apologies for the late response. I've sent you a private message. Kindly check your inbox.

Regards,
Earl