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Icecouriers's avatar
Icecouriers
Contributing User
2 years ago

AccountRight Desktop Crashing when saving a customised form

I am having a repeatable Account Right crash every time we try to save a customised form. Is there anything else accounting software can do to waste more business time?

 

AccountRight Application Error Report
=====================================
Application Version: 2023.6.1.4
Application File Version: 2023.6.1.4
Incident Id: 4364ef09-6a5c-4e4c-bf5f-a03b6acd18b7
Time: Thursday, 27 July 2023 11:11:19 AM

Code:
System.NullReferenceException


Message:
Object reference not set to an instance of an object.


Stack Trace
----------------------------------------
1 : System.NullReferenceException
----------------------------------------
System.NullReferenceException: Object reference not set to an instance of an object.
at Huxley.RF.Core.Presentation!0x060002aa!MYOB.Huxley.RF.Core.Presentation.Serialization.RFViewSerializer.SerializeView(RFViewBase view) +0x111
at Huxley.RF.Forms!0x0600051c!MYOB.Huxley.RF.Forms.Serialization.FormSerializer.SerializeView(RFViewBase view) +0x0
at Huxley.RF.Core.Presentation!0x060002ac!MYOB.Huxley.RF.Core.Presentation.Serialization.RFViewSerializer.SaveView(RFViewBase view) +0x18
at Huxley.RF.Core.Presentation!0x060002ae!MYOB.Huxley.RF.Core.Presentation.Serialization.RFViewSerializer.SaveViewToStream(RFViewBase view, Stream streamName) +0x0
at Huxley.RF.Core.Presentation!0x060001ac!MYOB.Huxley.RF.Core.Presentation.ViewModels.RFWorkspaceViewModel`2.Save(Stream streamName) +0xe
at Huxley.RF.Forms!0x06000509!MYOB.Huxley.RF.Forms.ViewModels.Base.FormWorkspaceViewModel`2.Save(Stream stream) +0x0
at Huxley.RF.Framework!0x0600004c!MYOB.Huxley.RF.Forms.Presentation.Controls.FormSaveAsDialog.btnSave_Executed(Object sender, ExecutedRoutedEventArgs e) +0xbd
at PresentationCore!0x06000d12!System.Windows.Input.ExecutedRoutedEventArgs.InvokeEventHandler(Delegate genericHandler, Object target) +0x7
at PresentationCore!0x06000baa!System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) +0x7
at PresentationCore!0x06000bb7!System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) +0x30
at PresentationCore!0x060005cf!System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) +0xe6
at PresentationCore!0x0600083c!System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) +0x57
at PresentationCore!0x06000689!System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted) +0x1f
at PresentationCore!0x06000de1!System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated) +0x78
at PresentationCore!0x06000de0!System.Windows.Input.RoutedCommand.ExecuteCore(Object parameter, IInputElement target, Boolean userInitiated) +0xf
at PresentationFramework!0x060078a7!MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated) +0x36
at PresentationFramework!0x06005c1e!System.Windows.Controls.Primitives.ButtonBase.OnClick() +0x13
at PresentationFramework!0x0600429e!System.Windows.Controls.Button.OnClick() +0x1a
at PresentationFramework!0x06005c3c!System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e) +0x46
at PresentationCore!0x060006a0!System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e) +0x1d
at PresentationCore!0x060011d2!System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget) +0x7
at PresentationCore!0x06000baa!System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) +0x7
at PresentationCore!0x06000bb7!System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) +0x30
at PresentationCore!0x060005cf!System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) +0xe6
at PresentationCore!0x0600083b!System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent) +0x65
at PresentationCore!0x0600069c!System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e) +0x3a
at PresentationCore!0x060011d2!System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget) +0x7
at PresentationCore!0x06000baa!System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) +0x7
at PresentationCore!0x06000bb7!System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) +0x30
at PresentationCore!0x060005cf!System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) +0xe6
at PresentationCore!0x0600083c!System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) +0x57
at PresentationCore!0x0600068a!System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args) +0x14
at PresentationCore!0x06000689!System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted) +0x11
at PresentationCore!0x06000fb2!System.Windows.Input.InputManager.ProcessStagingArea() +0x1ef
at PresentationCore!0x06000fa9!System.Windows.Input.InputManager.ProcessInput(InputEventArgs input) +0x24
at PresentationCore!0x0600101e!System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport) +0x35
at PresentationCore!0x06001a54!System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel) +0x210
at PresentationCore!0x06001a49!System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled) +0x0
at PresentationCore!0x06001a99!System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) +0x54
at WindowsBase!0x060001a6!MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) +0x30
at WindowsBase!0x06000196!MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) +0x36
at WindowsBase!0x06000f77!System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) +0x77
at WindowsBase!0x06000f76!System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) +0x36
at WindowsBase!0x06000fc2!System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) +0xbb
at WindowsBase!0x06000194!MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) +0x11d
at WindowsBase!0x0600004c!MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at WindowsBase!0x06000fe4!System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame) +0x40
at WindowsBase!0x06000f9f!System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame) +0x5e
at PresentationFramework!0x06000deb!System.Windows.Window.ShowHelper(Object booleanBox) +0xae
at PresentationFramework!0x06000d23!System.Windows.Window.Show() +0x1f
at PresentationFramework!0x06000d27!System.Windows.Window.ShowDialog() +0x1ec
at Huxley.RF.Framework!0x06000142!MYOB.Huxley.RF.Framework.Windows.FormRibbonWindow.SaveForm(Boolean isSaveAsAction) +0x3a
at Huxley.RF.Framework!0x06000140!MYOB.Huxley.RF.Framework.Windows.FormRibbonWindow.OnSaveFormAsClicked(Object sender, RoutedEventArgs e) +0x11
at PresentationCore!0x06000bb7!System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) +0x10
at PresentationCore!0x060005cf!System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) +0xe6
at PresentationCore!0x0600083c!System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) +0x57
at PresentationCore!0x06000688!System.Windows.UIElement.RaiseEvent(RoutedEventArgs e) +0x14
at PresentationFramework!0x0600523b!System.Windows.Controls.MenuItem.InvokeClickAfterRender(Object arg) +0x13
at WindowsBase!0x06000f77!System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) +0x77
at WindowsBase!0x06000f76!System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) +0x2
at WindowsBase!0x0600104f!System.Windows.Threading.DispatcherOperation.InvokeImpl() +0x7a
at WindowsBase!0x0600104e!System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state) +0x7
at WindowsBase!0x060002e7!MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj) +0x1b
at mscorlib!0x06003c30!System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) +0x79
at mscorlib!0x06003c2f!System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) +0x0
at mscorlib!0x06003c2e!System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) +0x2b
at WindowsBase!0x060002e6!MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state) +0x34
at WindowsBase!0x0600104c!System.Windows.Threading.DispatcherOperation.Invoke() +0xf
at WindowsBase!0x06000fe2!System.Windows.Threading.Dispatcher.ProcessQueue() +0xe5
at WindowsBase!0x06000fe9!System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) +0x3f
at WindowsBase!0x060001a6!MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) +0x30
at WindowsBase!0x06000196!MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) +0x36
at WindowsBase!0x06000f77!System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) +0x77
at WindowsBase!0x06000f76!System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) +0x2
at WindowsBase!0x06000fc2!System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) +0xbb
at WindowsBase!0x06000194!MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) +0x11d
at System.Windows.Forms!0x060047c7!System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms!0x06005511!System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) +0x177
at System.Windows.Forms!0x06005540!System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) +0x1e9
at System.Windows.Forms!0x0600553f!System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) +0x14
at System.Windows.Forms!0x060005fa!System.Windows.Forms.Application.Run(Form mainForm) +0xc
at Huxley.Application!0x060000f0!MYOB.Huxley.Application.Program.Main(String[] args) +0x20b
at Huxley.Application!0x060000da!MYOB.Huxley.Application.Launcher.Main(String[] args) +0x5
==========
MODULE: Huxley.Application => Huxley.Application, Version=2023.6.1.4, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:cd644898368c4a92b883c269b0727b0b; A:1
MODULE: Huxley.RF.Core.Presentation => Huxley.RF.Core.Presentation, Version=2023.6.1.4, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9382b72d6d334d858058eed2ba65da0b; A:1
MODULE: Huxley.RF.Forms => Huxley.RF.Forms, Version=2023.6.1.4, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:8209a4febd114c40bc47ca894147a7d4; A:1
MODULE: Huxley.RF.Framework => Huxley.RF.Framework, Version=2023.6.1.4, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f6836ebe1d4a4552996c8a4d31d73a5b; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:ffe3c6a4dc2848cebedab6c1e9865ba5; A:2
MODULE: PresentationCore => PresentationCore, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; G:5baa91fbb8674f3cb1d37a440651fda3; A:2
MODULE: PresentationFramework => PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; G:549185dbb88343859552c34b93e775b1; A:1
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:543c9eec2a3d4078aab81f89e0020776; A:1
MODULE: WindowsBase => WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; G:ab20906a8756422dbbdd64e732b8dfc2; A:1

----------------------------------------

 

9 Replies

Replies have been turned off for this discussion
  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Icecouriers 

     

    MYOB are exploring all options:(

     

    Does this happen with any customised form or only a particular one? 

     

    Regards

    Gavin

  • Icecouriers's avatar
    Icecouriers
    Contributing User
    2 years ago

    Hi Gavin

    Its pretty poor when you spend all day trying to get someone at MYOB to take an interest in a problem that brings your business to its knees. I have tried all avenues to get some answers, but cant even raise a response from MYOB so thank you for reaching out.

     

    I have been trying to alter (customise) a supplier bill for use as an RCTI to make sure it complies with items listed in the ATO Taxation legislation. I have tried over and over again, even the smallest change to this report throws a crash scenario upon saving. As a result I ventured to try and save a customised itemised invoice and had the same issue. It seems it might be related to customising any form. Thanks again for your interest Gavin. Surely I am not the lone ranger here, the only MYOB customer to ever customise and invoice? Surely it is related to my software installation alone?

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Icecouriers 

     

    This would be most likely a corruption in your company file. Others can save, and I just did right now. So it is unlikely a software issue.

     

    You could try to exporting the affected forms and then re-import and see if this helps.

     

    This is a known issue with forms being corrupted, however this was from before 2020. Back then some users/IT guys ran a Compact function on the MYOB company file to try to reduce it's size. While the process worked as a temporary measure, it also inadvertently corrupted forms over a certain size. If this was done to your forms back then, the issue may have remained in the file. 

     

    If export and re-import doesn't work, try creating a new file, export the form from that file and import into your file. This will replace the standard form, you could then try to customise.

     

    Regards

    Gavin

  • Icecouriers's avatar
    Icecouriers
    Contributing User
    2 years ago

    Hi Gavin

    The company file is brand new, MCC Convert are due to drop the conversion in this afternoon. It would be good if the file is corrupt to know know before my data is in there

  • Icecouriers's avatar
    Icecouriers
    Contributing User
    2 years ago

    Hi Gavin

    Thinking outside the box here based on some of the information you have provided. It seems the installation package has found some old forms on my system from 2009 and imported them. While it is not these forms I am trying to customise, is it possible there mere presence given they are pre 2020 (known problem) is causing an issue. I am not sure how I would get the new system to delete or ignore these files to test the theory? Any thoughts?

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Icecouriers 

     

    With AR2023, the forms are stored within the company file. The forms with 2009 in the form name are normal (used with preprinted MYOB stationery from 2009), these come with AR2023 by default, these would not generally cause the problem.

     

    Not sure what else to suggest. Perhaps start a new file or use clearwater, see if you can customise there. If yes, customise, export then import to current file.

     

    Regards

    Gavin

  • Icecouriers's avatar
    Icecouriers
    Contributing User
    2 years ago

    Hi Gavin

    There is supposed to be a red cross next to these personalised forms on the desktop application, however the software has dragged these files from another location in my system (they are named the same thing in the other loaction) upon installation. The software is seeing these forms not as personalised but as critically installed OEM forms. I have done a lot of work in preparation for the migration this afternoon, so I don't really want to do a fresh install if I can help it. I have tried migrating new forms in, however this did not work. The old forms from 2009 still appear in the list, it seems obvious these are causing the problem anecdotally. Thank you for your suggestion however, I am left with little choice but to self diagnose given MYOB seem too busy to repspond to any of my requests for help. Come tomorrow after the migration I am going to be left with less options.

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Icecouriers 

     

    Don't confuse the default included forms with customised ones - this includes INCIIPRE-2009 as per image below. MYOB comes with about 40 forms inside the company file. This is normal, AR2023 is not picking these up from any location. When you 'customise' one of these files, the red cross will appear - as only the customised forms can be deleted. See example in image below (provided it is unblocked)

     

     

    Good luck with support.

     

    Regards

    Gavin

  • Icecouriers's avatar
    Icecouriers
    Contributing User
    2 years ago

    Hi Gavin

    Yes, if this is the case I have confused these files as old forms from software we held back in 2009. If that is the case all the form files are current and corrupted unfortunately. One need wonder how this happens with software just installed? Thanks again for your help, I am again back on hold with support.

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