Forum Discussion

MAJackie's avatar
MAJackie
Contributing User
2 years ago
Solved

Accountright file owner

I was/am the company file owner of my previous employer's files. I've looked up how to change file ownership and changed the primary contact as per the posts I read in the forum. The new file owner h...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi MAJackie 

    Thanks for confirming. I'll send you the email of our Change Of Details form to get this sorted.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi MAJackie, 

Thank you so much for your post and sorry to hear that you were not able to add another user. I'd be glad to take a look at this for you. Can you please confirm if it is happening for all company file when you try to add another user? If not, can you please reply what Company File ID you are having issues in adding another user? 

Looking at the email that is linked to your account it's already the File owner/Primary Contact. I've also refreshed something  on the back ends please do let me know if your still having issues.

Regards,
Earl

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